Privacy Policy

1. Introduction

EmailPros is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, store, and protect your data.

2. Information We Collect

We collect the following information when you use our services:

• Personal details: Full name, email address, phone number, company name
• Domain information: Domain names registered, email addresses created
• Billing information: Payment records and invoices
• Support tickets: Communications submitted through our ticket system
• Usage data: Service usage statistics, login activity

3. How We Use Your Information

• To provide and manage your hosting, email, and domain services
• To communicate with you about your account, renewals, and support requests
• To register domains on your behalf with the relevant registrars
• To improve our services and customer experience
• To comply with legal obligations

4. Data Storage & Security

We take the security of your data seriously:

• All data is stored on secure servers with encryption at rest and in transit
• SSL certificates protect all data transmitted to and from our systems
• Daily off-site backups ensure data recoverability
• Access to personal data is restricted to authorised personnel only

5. Third-Party Sharing

We do not sell your personal information. We may share data with:

• Domain registrars: To register and manage your domain (required by ICANN/ZACR)
• Payment processors: To process your payments securely
• Law enforcement: When required by law or court order

6. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or share browsing data with advertisers.

8. Data Retention

We retain your personal information for the duration of your service agreement and for a reasonable period thereafter for legal and accounting purposes. Support tickets are retained for 24 months after resolution.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

10. Contact

For privacy-related enquiries or to exercise your POPIA rights, please open a support ticket or contact us via the details on our website.