Knowledge Base

1. Open Settings, then Mail, Accounts, Add Account.
2. Choose Other, then Add Mail Account.
3. Enter your name, full email address and password.
4. Choose IMAP. Incoming server: mail.yourdomain.co.za, port 993, SSL on.
5. Outgoing server: mail.yourdomain.co.za, port 465, SSL on. Use your full email address and password for both.
6. Tap Save.

Your exact server names are in your welcome pack.

1. Open the Gmail app, tap your profile picture, then Add another account.
2. Choose Other and enter your full email address.
3. Choose Personal (IMAP) and enter your password.
4. Incoming server: mail.yourdomain.co.za, port 993, security SSL/TLS.
5. Outgoing server: mail.yourdomain.co.za, port 465, security SSL/TLS.
6. Finish the setup and give the account a name.

1. Open Outlook and go to File, Add Account.
2. Type your email address, open Advanced options and tick Let me set up my account manually.
3. Choose IMAP.
4. Incoming: mail.yourdomain.co.za, port 993, SSL/TLS. Outgoing: mail.yourdomain.co.za, port 465, SSL/TLS.
5. Enter your password and click Connect.

In the new Outlook for Windows choose IMAP when it asks for the account type and use the same settings.

Use these settings in any email app:

• Username: your full email address
• Incoming (IMAP): mail.yourdomain.co.za, port 993, SSL/TLS
• Outgoing (SMTP): mail.yourdomain.co.za, port 465, SSL/TLS, authentication required

Replace yourdomain.co.za with your own domain. If you use POP3 instead, the port is 995 with SSL.

Go to yourdomain.co.za/webmail (or the webmail link in your welcome pack), enter your full email address and password, and choose Roundcube. Webmail works on any computer or phone with a browser, so it is useful when you are away from your own device.

Log in to webmail, open Settings (or your account menu) and choose Password. After changing it, update the password on your phone and in Outlook too, otherwise those apps will stop receiving mail. If you are locked out, open a ticket and we reset it for you.

Think of a house. The domain (yourbusiness.co.za) is the address people use to find you. The hosting is the house where your emails and website files live. You need both for business email to work, and every EmailPros package includes both for 12 months.

Choose .co.za if you mainly serve South African customers. It tells people you are a local business. Choose .com if you mainly sell internationally. Both are included free with every package. Read more in what .co.za means.

DNS is the internet's phone book. It tells the world where to deliver your email (MX records) and where your website lives (A records). We set up and manage all DNS records for you, including SPF and DKIM so your emails do not land in spam.

SSL encrypts the connection between your visitors and your site or mail server. It adds the padlock in the browser and keeps passwords and messages private. Every package includes a free SSL certificate that we install and renew automatically.

Your emails and website are backed up every day to a separate server. If something is deleted by mistake or goes wrong, open a ticket and we restore it from a recent backup.

1. Delete old emails with large attachments.
2. Empty your Trash and Spam folders, because they still use space.
3. Save important attachments to your computer, then delete the emails.
4. If you keep running out, ask us to upgrade your package for more storage.

Packages run for 12 months. We email you before your renewal date with an invoice. Pay by card, Instant EFT or manual EFT and your domain and emails carry on without interruption. If a domain is not renewed it is suspended after a grace period, and later anyone can register it, so renew on time.

If your package includes a website (Business, Business Plus or Enterprise), open a support ticket and describe the change. Small text, image or contact detail updates are usually done within one to two working days.